About Dcycle

Dcycle is a fast-growing B2B SaaS company that simplifies sustainability by making it transparent and easy to manage. We help businesses store and manage their non-financial data in one system, cutting through regulatory, financial, and technical complexities. With four years of exponential growth, we're empowering companies to streamline processes and stay competitive and take control of their information. Our team is innovative, driven, and passionate about helping companies improve their competitive edge. Join us if you are hungry for a challenge!

Your Role

We’re looking for a technical-profile Customer Success (CS) professional who will serve as the strategic bridge between our customers and our data platform. This role combines technical capabilities in data management with sustainability knowledge, translating business needs into data-driven solutions.

What makes this role special?

This is a Customer Success role with a strong technical component. Unlike a traditional CS role focused only on relationships and adoption, this position requires:

Deep understanding of data architectures: data models, integrations, pipelines, and transformations
Ability to diagnose technical issues: data quality, workflow errors, incorrect configurations
Ability to translate between three languages: sustainability ↔ data ↔ business
Working side-by-side with technical teams: both on the customer side (IT, Data) and internally (Product, Engineering)

Key Responsibilities

You will be responsible of successfully handling small client accounts of up to 500 employees, approximately. Your goals will be focused in these areas:

Pre-onboarding and transition

Receive a complete handoff from Sales: customer motivations, technical pain points, expectations, current data architecture, and key stakeholders (including IT/Data profiles)
Hold the first call within <48 hours post-signature to realign technical and business expectations, align the implementation timeline, and assign responsibilities

Technical onboarding (first 90 days)

Execute a structured implementation plan with clear technical milestones
Support the setup and validation of data integrations between customer systems and Dcycle
Review data quality: identify inconsistencies, missing data, mapping errors
Train the customer on the technical and functional skills needed to use Dcycle autonomously
Run periodic checkpoints: technical progress, data blockers, next steps

Technical post-onboarding management

Adoption: Run monthly strategic review meetings that include analysis of data quality and integration performance. Ensure the customer is using Dcycle efficiently.
Monitor technical health score: platform activity, pipeline errors, data completeness
Diagnose and resolve technical issues in coordination with the Product/Support team
Anticipate technical risks before they impact the customer’s business
Identify opportunities to optimize data workflows

Data–sustainability–business translation

Translate sustainability needs into technical data requirements: which sources to connect, which transformations to apply, which metrics to calculate
Help customers structure, clean, and organize data relevant to their ESG goals
Explain how the product’s technical capabilities (automation, integrations, analytics) improve their impact processes
Connect ESG metrics to business KPIs using platform data

Data management and analysis

Manage the workflow between customer - software - other Dcycle products
Interpret dashboards, identify data anomalies, and propose solutions
Create ad-hoc reports when needed
Validate data quality, detect pipeline errors, and guide technical solutions
Validate that data transformations produce the expected outcomes

Cross-functional collaboration

Be the voice of the customer within Dcycle, especially on technical topics
Document technical and functional feedback in the CRM so all teams can access it
Work closely with the customer’s IT/Data teams and with Product/Engineering internally
Escalate complex technical issues to the appropriate team with detailed context
Align internal teams (Sales, Product, Support, Marketing) around the customer’s technical needs

Growth and renewal

Measure and communicate tangible ROI every quarter, data-backed
Identify technical growth opportunities (new modules, integrations, business areas, geographies)
Strategically support renewal and expansion processes
Run QBRs (Quarterly Business Reviews) with technical and business metrics

Continuous improvement

Contribute to creating and improving internal technical processes within the department
Produce technical training content on Dcycle software, integrations, data management, ACVs, ESG, sustainability, certifications
Create playbooks, templates, and technical automations to scale operations

Soft Skills Requirements

We’re looking for people who:

Communicate exceptionally well – Express ideas clearly, listen actively, and navigate customer conversations with confidence and empathy.
Solve problems proactively – Approach challenges with analytical thinking, creativity, and a strong bias toward action.
Cultivate a strong growth mindset – Welcome feedback, step outside your comfort zone, and consistently strive to improve.
Operate with ownership and accountability – Work autonomously, follow through on commitments, and take responsibility for outcomes.
Keep a great sense of humor – Bring positivity, lighten challenging moments, and contribute to an enjoyable team culture.

Technical Requirements

Minimum requirements:

Languages: Spanish and English at C1 level. German is a strong plus.
At least 1 year of experience in Customer Success, Consulting, Customer Experience, Product, Operations, or similar roles in a SaaS environment.
Experience leading onboarding processes, training sessions, or customer-facing workflows.
Familiarity with CS or CRM tools (HubSpot, Gainsight, Zendesk, Planhat, or similar).
Comfortable collaborating with Product and Engineering to share insights and improve the platform.

Data competencies

Strong understanding of data models and databases: entities, relationships, schemas, normalization
Ability to read and interpret data pipelines and transformations: ETL/ELT, data flows
Familiarity with APIs and integration architectures: REST APIs, webhooks, connectors
Basic programming knowledge applied to working with data (e.g., Python) and data analysis tools
Advanced spreadsheet skills (complex formulas, pivot tables, visualizations)
Basic knowledge of version control (e.g., git)
Knowledge of operational data sources: ERP, CRM, inventory systems, IoT, spreadsheets
Ability to diagnose data quality issues: missing data, duplicates, inconsistencies, formatting errors
Ability to read and understand technical documentation
Experience validating technical configurations and first-level troubleshooting

Note: You don’t need to be a data engineer or write code, but you must be able to understand data architectures, diagnose technical issues, and communicate effectively with development and data teams.

Applied ESG knowledge

Understand key regulations: CSRD, EU taxonomy, reporting standards (GRI, TCFD, CDP)
Speak the language of different sectors (textile, transportation, food, manufacturing, etc.)
Translate ESG technical jargon into business impact
Understand what data is needed for each type of certification or report

Salary & Benefits

Competitive compensation DOE
23 paid vacation days
7 days of team-building per year
Cobee card for added flexibility
Subsidized training for continuous development
Flexible work schedule
- Start anytime between 8:00-9:30 AM
- Leave anytime between 5:30-7:00 PM (Monday-Thursday)
- Finish at 3:00 PM on Fridays

Hybrid Work Model

First three months: Onsite (to immerse yourself in the team and product)
After that: 3 days in office, 2 days remote each week
Extra remote days for parents, long commutes
Full remote work (optional) from the end of Summer team building until September warm-up week, and from the end of Winter team building through to January 6th.

Interview Process

We have a thorough but efficient hiring process:

Screening Call: A short intro call where we explain Dcycle and the role, confirm your availability, salary alignment and walk you through timelines.
Interview with Talent: Your first real conversation, sharing your story, motivation, and experience so we can get to know you and set you up for the next steps.
Interview with the Hiring Manager: A deep-dive with your future manager testing your hard and soft skills through detailed examples and probing follow-ups.
Business/Technical Case: A hands-on exercise mirroring real work to show how you think, prioritize, and deliver.
Values Interview: A chat with a Values Champion to understand how you live a specific Dcycle value in practice and test your cultural fit with the company.
Interview with Operations: A practical session that stress-tests your resilience, attention to detail, and consistency, ending with time for your questions.
Interview with the Founders: A final conversation to confirm mutual fit, trust, and that you’ll help raise Dcycle’s talent bar.

Dcycle & Our Culture

At Dcycle, we build ESG software that helps companies take control of their non-financial data: one system of record to collect, verify, and report with clarity.

We cut through regulatory, financial, and technical noise so sustainability is transparent, actionable, and easy to manage.

After four years of fast growth, our platform has empowered over 500 companies to take control of their non-financial data, enabling more informed decisions and streamlined processes.

In 2025 we’re tripling revenue and scaling internationally; your work will help companies have greater control of their information and work better within their teams, across Europe.

We’re a no-bullshit, high-ownership team: challenge ideas, bring fresh perspectives, sweat the details, and grow fast—professionally and personally. If you want to build the infrastructure for sustainable business, this is where you’ll do it.

Our office culture is built on mutual respect—nobody gets stepped on here. We collaborate across teams, and we ensure that our employees are taken care of so they can do their best work. Your well-being matters to us because when you’re at your best, the company thrives.

That being said, we hold ourselves to high standards. The challenges we face are big, and we work hard with motivation and determination, always putting the company’s interests first. Success is celebrated as a team, and we also support each other through the tougher moments, because we know we’re all in it together.

At Dcycle, we have strong company values:

We are #1 → Driven by growth, passionate, energetic, and always ready to embrace challenges. Willing to put in the effort to improve and get better.

We fix what’s broken → Ownership means taking responsibility not only for the outcomes but also for the journey—identifying problems, creating solutions, and driving results with dedication and accountability.

We take humor seriously → We're a close-knit team, and it's a pleasure to be surrounded by our own. We come to work not just to succeed, but to enjoy our time together and have fun.

We are intelligent → We learn quickly, adapt easily, and are technical experts in our field, guided by common sense. We combine expertise with practical thinking to make smart decisions and solve problems efficiently.

FAQ

What’s the hiring process like?

It’s tough but fair. We want to make sure you’re a great fit, so we’ll assess your technical skills, values, and potential. We provide feedback within 2 days and aim to move quickly.

How can I prepare for the interview process?

We recommend reviewing the job description thoroughly, researching our company culture, and preparing for both technical and behavioral interview questions. Practice technical tasks to be ready for any technical rounds.

Can I apply if I’m outside of Spain?

If you have a valid work permit for Spain and are willing to relocate to Madrid, we’re happy to consider your application. We don’t sponsor visas

Can I apply for multiple positions at once?

Yes, you are welcome to apply for multiple positions that align with your skills and interests. We will assess your suitability for each role and reach out if there's a match.

Customer Success Analyst