ABOUT US

In 10 years, all companies will operate a non-financial system. As we see it, it’s either Dcycle or bust.

Sustainability should not be a cosmetic exercise. 🍃 Dcycle is the startup born to make that happen.

Amidst the regulatory, financial, and technical maze that has attempted to equate sustainability with Non-Financial Statements, the industry has made access to information more complex. When faced with a black box, the keyholder becomes indispensable. In this context, the only way to elevate sustainability to the level it deserves is by adding transparency and eliminating all the bullshit.

At Dcycle, we are determined to fulfill a mission: giving companies control over sustainability.

And we are building an amazing team to make it happen.

YOUR JOB

At Dcycle, we aim to redefine the role of Customer Support, transforming it from a background function into a vital bridge between departments. Our goal is to create a stronger product, provide more focused client education, and accelerate growth, ultimately tripling our client base in the near future.

As a Support Agent, you will oversee the entire support pipeline, from ticket creation to resolution, using our CRM system. You will communicate clearly and professionally with customers, making complex issues easy to understand, exceeding expectations. You’ll also handle unanswered inbound calls from clients, ensuring that we meet service level agreements (SLAs). In addition, you’ll collaborate closely with our Product and Engineering teams to flag bugs, suggest improvements, and escalate complex cases when needed.

In this role, you will lead process optimization and drive efficiency to new heights. You’ll document solutions, contribute to our Knowledge Base and internal documentation, and create dynamic reports and dashboards that surface key insights—helping us continuously improve and evolve.

If you’re passionate about AI and cutting-edge technologies, this is your chance to make a real impact. You’ll explore AI tools and workflows that revolutionize how we operate, scaling our capabilities like never before.

In one month…

You will have completed our best-in-class onboarding, designed to ensure your success from your first day. It will include working on practical sustainability cases to better understand our customers’ daily challenges, meeting with key people, and understanding our objectives and the way we do things at Dcycle.

You will start discovering our Digital Product philosophy, and we will introduce you to all the teams at Dcycle.

You will start making an impact through your daily job, we want you to be confident and start contributing from day one.

You will always be surrounded by colleagues who will support you every step of the way.

In three months...

By now, you will feel like a full-fledged member of the team. You will have already made an impact at Dcycle through being fully autonomous in technical support frontline.

You will realize that you are in an extremely demanding, dynamic, and creative environment, surrounded by highly talented people who genuinely care about your growth. You will receive continuous coaching through weekly 1:1s.

Most importantly, you will feel part of something important: your job will have a meaning; your colleagues will become close friends and you will notice that you have no idea about a lot of things you thought you knew. Learning will become an everyday task.

In six months...

You will feel that Dcycle has changed your professional life forever.

Bold statements, we know—but this is literally what 100% of the people who have been in your position have felt.

Your mindset as a Customer Support Specialist will have been completely reshaped. In just six months, you will have learned what might otherwise take you years. You will no longer be a padawan—you will have become a Jedi Master . Nothing will ever feel the same again. You will feel ownership of your role, excited about future challenges, and motivated by the ones you have already overcome.

Oh! And you’ll have attended your first team building. Twice a year we go crazy and have fun somewhere in the nature. Last team building, we went to the mountains in Asturias and did a 7-hour hike. It was well worth it ;)

HOW WILL YOU DO IT?

At Dcycle, we take inspiration from models like La Masía at FC Barcelona, one of the most prestigious and recognized football academies in the world. La Masía is much more than just a training facility; it is a true talent factory that has shaped some of the greatest legends in football.

Its success lies in a holistic approach that combines a clear playing philosophy, an innovative methodology, and a long-term commitment to the technical, tactical, and personal development of its players. Beyond football, La Masía also prioritizes the education and well-being of its talents, shaping well-rounded individuals prepared for challenges both on and off the field.

At Dcycle, we embrace a long-term vision and a comprehensive development philosophy. We are not just looking for immediate results, but for people with the potential and determination to make a difference. We prioritize professionals who share our mission: giving companies control over sustainability.

We don’t just evaluate technical skills or past achievements; we focus on individuals with curiosity, critical thinking, and a commitment to continuous learning. We want people who don’t just complete their tasks but challenge ideas, bring new perspectives, and drive change. With this approach, we create an environment where personal and professional growth go hand in hand, and every challenge becomes an opportunity to innovate and make an impact.

The people who belong in Dcycle are:

1. Number 1 → Willing to pay the price to become better, passionate about what we do, energetic, and hungry for challenges.
2. We fix what’s broken → with autonomy and responsibility.
3. We take humor seriously → spending time together is a pleasure.
4. Intelligent → we learn quickly, are versatile, and technically brilliant at something.

The people who belong in Dcycle act:

1. With confidence → whether acting autonomously or seeking opinions and getting involved; we value feedback as the only way to grow.
2. Guided by metrics → we rely on key metrics to evaluate our efforts.
3. Close to the customer → we maintain constant, iterative conversations with our customers and prospects to learn from our experiments (both about the problems and the solutions we create).
4. By taking risks → we understand that failure is the price of learning.

This creates our competitive advantage, which makes us win since:

• We are faster.
• We are more demanding.
• We are bolder.

When you will do it

Full-time, 40 hours per week, Monday to Friday (flexible start between 8:00 - 9:30 and end between 17:00 - 18:30), with an early finish at 15:00 on Fridays.

Where will you do it

Innovation requires seamless collaboration. At Dcycle, we believe impact comes from being present. We love having the whole team together—creating, helping each other, and having a great time. But after the first month, we offer up to two remote work days per week if you need them to recharge and get shit done.

Who you will do it with

From the start you will be the part of Customer Success team that will be evolving in customer support team. Together, you will pursue your mission: driving excellent customer experience. Your achievements will be reflected in meeting SLAs, CSAT etc.

These metrics will measure the success of your work which, as you can see, you will fully own.

Nothing demotivates top talent more than working with mediocrity. That’s why we only hire the best. We aim for every new hire to be better than the current average, which is very challenging given the extremely high level at Dcycle. Here are some of them:

• Beltrán Arranz: 8 years working in tech sales. Over 25.000 sales calls and meetings, hitting targets 90% of the reporting periods in his years at Cabify (2), Amazon (5) and Dcycle (1.5). Crazy about taking people and teams to the next level (+300 interviews conducted, +30 people managed)
• Diego Acuña: The first developer at Dcycle. A fantastic individual who has become the best Product Engineer in Spain. In just three years, Diego has risen to Product Maker, leading a multidisciplinary team that collaborates across the entire company.
• Boris Landivar: Environmental engineer from the Polytechnic University of Madrid, ranked first in his class. Boris (we call him the Peruvian Tiger) has gone from intern to leading a product team in just three years.
• Cecilia Bayas: PhD Summa Cum Laude from the Autonomous University of Madrid. No further explanation needed.
• Jaime de la Torre: a startup veteran, Jaime was the second hire for Amazon’s launch in Spain, served as Fever’s first COO ($2.1B valuation), managed Airbnb’s market in Spain, launched Badi Homes, and was COO at Reby (€100M exit).

WHAT ARE WE LOOKING FOR?

General skills

• Excellence in communicating and problem-solving, mentality of fixing what is broken.
• Highly organized and detail-oriented
• Very high energy.
• Autonomy.
• Ownership.
• Accountability.
• Attention to detail (you’ll showcase it by sending a perfect resume only in PDF)
• Effective communication with the team.
• Fast learning.
• Great sense of humor.
• Strong attitude.
• Fluency in written and spoken English.

Technical Skills

• 2+ years of experience in a customer support role within a SaaS environment, with a strong understanding of customer needs and support systems.
• Advanced skills in working with CRM tools such as Zendesk or HubSpot.
• Strong ability to analyze data, create real-time dashboards, and generate insights that drive action.
• A continuous improvement mindset, with a passion for optimizing workflows and creating efficiencies.
• A collaborative approach, willing to work cross-functionally to achieve results and improve processes.
• Eager to take on new challenges and grow within the company, with the potential to lead a customer support team in the future.

WHAT DO WE OFFER?

• 🏖️ 23 vacation days.
• 10 days of team-building per year.
• Cobee card.
• Subsidized training.
• Competitive gross annual salary DOE. 

FAQ

• How does the hiring process look like?
  • We are truly proud to have a particularly tough selection process. We believe that what motivates a great professional the most is working side by side with other great professionals, so we make an effort to raise the bar with every new teammate we hire.
  • The process consists of a brief qualification call (15 min), an in-person or video interview with Operations (45 min), an in-person interview with the Hiring Manager (60 min), an in-person values interview (45 min), and an in-person interview with the founders (60 min).
  • Depending on the position, we may ask you to prepare a brief business case or tech skills assessment. We know the last thing you want after you finish your regular job is to start with yet another business case, so we commit to making it as light and brief as possible to your day to day, and to invest as much time in reviewing it as you invested in preparing it.
  • We want to respect your time as much as possible, so we commit to providing feedback within 48 hours from your interview, and providing a slot for your next interview within the next 4 days. In the best-case scenario, no more than 15 days will pass from your first call to signing the contract.
• Can I apply if I live out of Spain?
  • As long as you have a valid work permit for Spain and are willing to move to Madrid, we are happy to consider your application. We regret that we are unable to process work permits at this time.